Showing posts from March, 2018

Book Review: "The Power of Moments" by Chip Heath & Dan Heath

I was listening to a podcast where one of the authors of this book was explaining the concept of "The Power of Moments" and provided some examples that compelled me to buy the book straight away (which is very rare for me). The book is packed with examples and lots of great advice, albeit it is a bit verbose at times. The key concept is that we can be more impactful as leaders and as people by recognising and creating more "moments" / memorable experiences. We can be the designers of moments that deliver elevation, insight, pride and connection. These extraordinary moments are what make lives meaningful.

My key takeaways:
Three situations that deserve punctuation: transitions, milestones, and pits. Transitions include first day of work, weddings and graduations.A milestone may be the length of time an employee has been at the company, getting to a key point in a project or completing a marathon.Examples of pits include:a positive response to a service failure and de…