CIO Summit 2017 Synopsis

I’ve spent a bit of time at the CIO Summit in Auckland over the past couple of days and below is a synopsis from the sessions I attended.

Key overall themes

  • Digital Transformation (DX) is still a key focus of organisations, with cultural change being one of the most fundamental shifts.
  • Increased use of Cloud/“as a Service” models is prevalent across most organisations.
  • Customer-centricity as opposed to other models such as Product-centric.
  • Connections & ecosystems (internal and external to organisations) is key to DX, with APIs being a key enabler.
  • Smart use of data is becoming increasingly important to drive great customer experiences.

Further detail

Trends & Insights

  • “The 3rd platform is the key to creating new value” IDG
    • Mobility, Big Data/Analytics, Cloud, Social
  • “By 2020, over 2/3 of Enterprise IT and software spending will be for cloud-based offerings” IDG
  • “70% of CIOs have a cloud first strategy” IDG
  • “By 2019, 42% of IoT data will be processed at the edge of the cloud” IDG
  • “By 2019, AI will be integrated into 40% of DX initiatives” IDG
  • “By 2020, DX teams will source 80%+ of their solution components (e.g. via APIs) from external – often open source – developer communities” IDG
  • We are living in a time of unprecedented pace and scale of innovation and adoption. It’s much easier for competitors to come into your markets and reach scale very quickly.
  • Connections & ecosystems (internal and external to organisations) are a key focus + relationship with customers. APIs are a key enabler for this. API gateways are key to connect the dots across your ecosystem.
  • Organisations are moving to customer-centric approaches & increased use of “as a Service” models.
  • Open APIs, Architecture, Governance and Data are key.
  • Definition of a startup: Operating in an environment of extreme uncertainty. Every single business of today is a startup!
  • The CIO role has changed from supporting strategy to designing and leading strategy.
  • Information is not knowledge. The only source of knowledge is experience.
  • If you expect black and white you will miss the golden opportunities


  • Hire for resiliency, adaptability, diversity of thinking and social skills.
  • Have a mission/vision that drives people (for your part of the organisation), embed it in how you operate and show progress.
  • “Introduce an environment of trust. Invite partners and customers into the environment” – This encourages creativity, openness, collaboration and diverse thinking.
  • Top motivators for people: Inspiration (most important), Appreciation, Job security and Communication. Money and Physical workspace whilst important typically are less important overall.


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